Shinkansen smartEX App

Official online reservation app for Tokaido Sanyo Kyushu Shinkansen

▼With the EX app, you can:

– Reserve Shinkansen seats through the app easily

– Discount for early booking

– Reserve Shinkansen seats up to 1 year in advance

– You can make as many changes as you need, free of charge, before getting on the train

– Reserve a set of Shinkansen seats and hotel rooms!

– Reserve activities, hotels and car rentals!

– Select any seat from the seat map (*reserved seats only)

– Information on services available in stations and trains

– You can log in quickly by using fingerprint authentication.

(only for compatible models)

▼ Main features

– Membership registration

– Purchase ticket/Reserve seats (time designation, train name designation, easy free seat reservation)）

– Confirm reservation

– Change and refund reservation (reducing the number of persons)

– Display purchase history and receipt

– Check, change member information

– Display QR-Ticket for boarding

– Designate or register IC card for boarding

– Service status information (Link)

▼ Notes

– Membership registration is required to use this app. For registration, personal information is required, such as member name, date of birth, and a valid credit card, etc.

– Ticket purchase (reservation) payment will be taken from the credit card registered on the account.

— You need to register or designate IC card for public transportation (*) to travel ticketless with IC card.

(*) Kitaca, PASMO, Suica, manaca, TOICA, PiTaPa, ICOCA, Hayakaken, nimoca, SUGOCA

– You need the pickup code to pick up tickets from ticket vending machines, etc., at main stations of Tokaido Sanyo Kyushu Shinkansen, such as Tokyo, Kyoto, Shin-Osaka, Hiroshima, Hakata, Kumamoto etc.

– Please do not use this app to make a seat reservation for Japan Rail Pass.

– This service is available only in English.

– For more details on this service, please see the website.

• The email address below is for inquiries about application specifications. Please note that we cannnot answer inquiries about the service.